The legal industry is entering a new era. The 2025 Report on the State of the US Legal Market, published by the Thomson Reuters Institute and Georgetown Law’s Center on Ethics and the Legal Profession, shows a major shift in how law firms think and operate. While 2024 was financially successful for many firms, real challenges are driving deep changes. Clients want faster results. Regulations are increasing. New technologies, especially artificial intelligence, are reshaping legal work.
For law firms in Utah and across the country, these challenges present both risks and opportunities. Managed IT services are no longer optional—they are essential. At Maise Technology, we help legal professionals simplify technology, improve security, and adopt smart tools to grow their business.
Strong Performance in 2024 Hides the Need for Technology Upgrades
In 2024, the legal industry experienced:
- Increased demand for legal support in finance, healthcare, and real estate
- Higher billing rates, creating strong revenue
- Better expense management, improving profits
Many firms had their best financial year since before the global financial crisis. But behind those numbers are warning signs. Many legal practices are still using outdated software. They lack proper cybersecurity. They don’t have a plan to use AI tools in a safe and effective way. This gap in tech readiness can prevent firms from growing or maintaining client trust.
Why Law Firms Are Changing How They Work
Law firms are asking direct questions:
- Is the traditional billable hour still the best model?
- Can we deliver services faster without losing quality?
- How can we keep client data safe while using AI and automation?
- What steps should we take now to prepare for the next decade of legal service delivery?
Firms are seeking answers by turning to IT support experts. Managed IT services give legal firms the structure and tools to handle rapid change and client demands.
What Managed IT Services Mean for Law Firms
Managed IT services include full technology support. This means law firms can rely on experts to keep their systems running, their data protected, and their tools up to date. With managed IT support, law firms avoid downtime and reduce risk.
At Maise Technology, we provide managed IT services built for legal professionals:
1. Cloud Systems for Law Offices
We help law firms move to cloud-based platforms. These systems allow lawyers to work from anywhere, collaborate with clients, and access files securely. Cloud systems also cut costs by removing the need for on-premises servers. Files are backed up automatically, and staff can safely access documents from any device.
2. Cybersecurity and Compliance
Law firms handle sensitive information. If this data is leaked or stolen, the results can be serious. We set up advanced security systems that include:
- Endpoint protection for every device
- Email threat filtering to block phishing
- Data encryption for all stored and shared information
- Firewall monitoring with real-time alerts
- Security awareness training for all staff
We also make sure your systems follow data compliance standards, including:
- SOC 2: For internal data handling
- HIPAA: For healthcare-related legal cases
- CJIS: For firms handling criminal justice records
3. Remote Work Support
Since 2020, more law firms are offering flexible work. We set up secure remote desktop environments so your team can work safely from any location. This includes setting up two-factor authentication, access control, and secure file sharing.
4. Legal AI Integration
AI tools like Harvey.ai and CoCounsel are changing how lawyers do research and write documents. We guide firms through selecting, setting up, and managing legal AI tools. We focus on keeping data private and making sure AI use is ethical.
We also help law firms:
- Automate contract analysis
- Use AI for legal research summaries
- Improve client intake processes with smart chat tools
5. Backup and Disaster Recovery
Hardware fails. Cyberattacks happen. Natural disasters strike. We create backup and disaster recovery systems so law firms can restore data quickly and stay operational. Our clients get daily backups, offsite storage, and full recovery plans.
Utah Legal Firms: Why Local IT Support Matters
Law firms in Utah face unique challenges. As a state with rapid business growth, especially in finance, healthcare, and software development, legal professionals must keep up with their clients’ tech expectations.
Common Utah-Specific Needs:
- Virtual hearings and court systems require high-speed connectivity and video tools.
- Clients in regulated industries need their law firms to have strong security.
- Smaller rural firms need access to the same tools as large urban firms.
Our Utah-based team at Maise Technology understands these needs. We work with local firms to improve systems and strengthen cybersecurity without overwhelming your budget.
AI and Automation: A Big Shift in Legal Work
AI is not replacing lawyers, but it is helping them work smarter. Managed IT services help legal teams use AI the right way. Without a strong IT foundation, AI tools can cause legal risks or errors. That’s why we provide the setup, policy guidance, and security needed to use AI safely.
Common AI tools include:
- Document summarization that saves hours of reading
- Legal research assistants that return results in seconds
- Case prediction software that helps clients understand risk
- Voice-to-text for depositions and client meetings
These tools make law firms more productive, but they need support from IT systems that are secure, compliant, and reliable.
Our Managed IT Services for Legal Firms Include:
- 24/7 IT helpdesk and ticketing system
- AI tool consulting and setup
- Cybersecurity monitoring and response
- Encrypted client portals for file sharing
- Systems for hybrid work across teams
- Legal document management software
- Regular security assessments and compliance reviews
We also serve as a virtual Chief Information Officer (vCIO), providing strategic guidance on how to align your tech with your business goals.
What Legal Leaders Should Do Today
If you’re a partner, operations manager, or administrator at a law firm, take these four actions now:
1. Assess Your Current IT System
Check your current software, hardware, and security tools. Look for outdated tools, missing backups, or gaps in network protection.
2. Make a Simple AI Plan
Start with one or two safe AI tools. Decide how they will be used, and set clear limits for data sharing and ethical use. Include legal oversight in all decisions.
3. Invest in Cybersecurity
Your client’s data must be protected. Make sure your systems have antivirus, data backups, email filtering, and endpoint control.
4. Schedule a Consultation with an IT Expert
The fastest way to improve is to talk to someone who works with legal firms every day. We’ll help you prioritize your top risks and build a plan that works.
Partner With Maise Technology to Stay Ahead
At Maise Technology, we work with law firms across Utah to help them modernize. We understand the pressures facing your firm. We’re ready to build secure, efficient systems that let you focus on legal work—not IT issues.
Call 888-624-7383 now to get started. Ask about your free cybersecurity risk assessment for Utah law firms.
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